Delivery

Ready to receive your amazing order… We deliver around the world to over 100 countries with our preferred delivery partners including UPS, FedEx, DHL, DPD and TNT.


UK Mainland Deliveries

Standard delivery charges will be applied during checkout, except for orders which are over GBP 150, your order will be delivered to you for free.

Standard delivery is right to your front door. If the destination is an apartment, flat or complex, the order will be delivered inside the entrance to the building. Our UK delivery partner will deliver between Monday and Friday, and you can rest assured that your parcel is trackable at every stage. Please note that many of our products have lead times associated with them which can be clearly seen on the product page. This may differ is stock product becomes out of stock or has to be dispatched from our European warehouse.

*Items that are in excess of 85kg and/or require delivery to the 3rd floor or higher will include additional surcharges, orders that include multiple large items may also incur additional surcharges – for large orders or orders that require delivery to the 3rd floor or higher please contact our Customer Care Team [email protected] or over the phone who will discuss further with you.

If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the Native Barn warehouse and they have been quality checked.


International Shipping Details

Lead times on the product page are for UK mainland delivery only. Europe and worldwide destinations will take longer. Our standard shipping on small items will mean your items will arrive with you within three to eleven working days (depending on the final destination) and providing your items are in-stock and being delivered by our preferred courier partner's.

Our standard shipping for larger orders, fragile and bulky/oversized items that are unable to be delivered by courier ensures your goods will arrive four to six weeks after they’ve been dispatched from us. Your order will be palletised and will travel by sea freight once dispatched from Native Barn and pending customs clearance. Bulky, multiple item orders and oversized goods - like lounge chairs, stools, shelving, chairs, armchairs, large lamps, sofas, sideboards or tables - need to be transported by a freight forwarder specialist, often travelling by sea freight. The freight costs depend on the value of the goods, their weight/volume and the country of delivery. The delivery timescales for these items can range from 30 to 45 days. Preparation of export documentation can sometimes cause delays (approximately five to ten working days) whilst goods are awaiting dispatch from the Native Barn warehouse. Please be assured we do our very best to keep delays to a minimum.

Please note: all international deliveries are curb-side only and the delivery company will require assistance unloading larger items.


Premium shipping

This ensures your goods are delivered to you within two weeks – anywhere in the world - once dispatched from Native Barn and pending customs clearance. Size restrictions apply. Full insurance against damage or loss is included with Premium delivery, however with this method of shipping tracking is not available as standard. (If your order is suitable for delivery with our trusted delivery partner, tracking will be available.) Your goods will travel by air or road freight, depending upon the size of your order and the delivery destination.

As we have a very large range of products which vary in size, shape and weight our international delivery charges are sometimes subject to change. In these cases, we will contact you with the confirmed delivery charge and discuss the shipping options with you.


Important information about extra fees and tax

International deliveries do not include customs & clearance fees, duties and taxes, road tax (applicable in Turkey; standard deliveries to Turkey can avoid this high-rate road tax by purchasing premium delivery – air - which will then be charged at a lower customs fee) or quarantine and fumigation fees (mainly Australia) which are payable by the customer prior to delivery. Failure to make payment will result in delays (of which Native Barn cannot be held responsible) and ultimately the return of the goods and further costs accrued.

All large and/or over-sized and bulky deliveries to Brazil, Brunei, Chile & Nigeria will be to port only.

Please ensure you are familiar with your countries import rules and regulations. If you are unsure please contact your local customs office for more information. On-site installation is not currently available for international orders.

All international deliveries are curb-side only and the delivery company will require assistance unloading larger items.

Unfortunately, we are unable to deliver all products listed on our website internationally for various reasons such as warranties, logistics and legal reasons. If your order is affected by this, we will contact you directly to discuss the options available to you.

Please note: all our international orders are shipped according to the Incoterms® 2020 standards and typically travel by the Delivered At Place (DAP) term.


Delivery FAQs

Here are some of our frequently asked questions.

1. When will I know when my goods have been dispatched?

Courier Dispatches UK, European & International
You will receive a confirmation email with tracking details for all courier dispatches.

European & International Freight Orders
You will be notified shortly before dispatch for all international freight orders travelling by air and/or sea.

2. Do you deliver items separately?

No. If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at the Native Barn warehouse. They have been quality checked. We dispatch completed orders unless unforeseen circumstances occur. If you would like an urgent delivery you can contact our team.

3. When can I expect to receive my order?

The lead times are stated for each product plus 24 hours for UK standard deliveries and three to eleven days transit time for international courier deliveries (depending on final destination.) Larger orders and bulky/oversized/fragile items travelling overseas will take between four to six weeks and will travel by sea. If premium shipping is chosen, your freight will travel by air and will take seven to ten days once dispatched from us.

4. Can you deliver to a hotel or public space?

No, unfortunately not. Your goods must be delivered to a place of residence or business address only.

5. Can my order be left in the garden/porch/shed/bin?

No. All deliveries must be signed for unless you pre-arrange this with the courier at your own risk.

6. How much will the duties and taxes be for my international delivery?

Each country has their own percentage rate. This information can be found at your local customs office. You as the customer are solely responsible for paying these fees. 

Please note that from 1 January 2021 all orders travelling outside the UK will be subject to pay VAT at their countries rate upon import. This will be payable along with the duty due on your order. All our international orders are shipped according to the Incoterms® 2020 standards and travel by the Delivered At Place (DAP) term unless pre-agreed with you at the time of order.

It is your responsibility as the importer to ensure the correct rate of VAT and duty is paid upon import and we'd advise you to check the values your countries import rules and regulations with your local customs office.

7. Can you lower the invoice value for customs purposes?

No. Unfortunately, this is illegal.


COVID-19

We are operating 24-7 as normal, however please note, due to the demand and restricted shipping and air routes, transport charges have considerably increased for certain regions which has affected almost all industries and may affect your international delivery rates.

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